Hi there! I’m Didier Dessens, an international consultant based in Stockholm, Sweden. I specialise in Digital Experience and CRM Transformation. My mission is simple: to guide business leaders through their digital evolution with clarity, honesty, and actionable insights.
With over 20 years of experience in CRM and Salesforce, my career spans senior roles at top consulting firms like Accenture, IBM, Cap Gemini Ernst & Young, and BearingPoint. Today, I represent Fluido, the largest CRM and Salesforce consultancy in the Nordics.
What I do
I partner with C-level executives to address complex business and technology challenges, transforming strategies into tangible results. My expertise lies in optimising Salesforce investments to drive growth, enhance customer experience, and streamline operations. Here’s how I can help:
- Digital Maturity Assessments
- Accelerated Visioning & Innovation
- Diagnostics & Recommendations
- CRM & Salesforce Expert Advisory
- CRM Process design & Global Deployments
- Education: Master classes, Executive Seminars, Team up-skilling, On-the-Job coaching.
My approach
I focus on the practicalities of CRM and digital transformation, emphasizing the “how” in delivering impactful results. My work integrates business needs, technology solutions, and effective execution, ensuring no bias and no hidden agendas—just a commitment to what’s right for your organisation.
Feel free to connect with me on LinkedIn or check out my blog for more insights and articles on digital transformation. Let’s tackle your digital challenges together and turn your ambitions into achievements.
